Support

Questions, problems or feedback about SkyCheck: email support@skycheck.app.

Pro isn't showing after I subscribed

Open Settings › Account in SkyCheck and tap Restore purchases. Make sure you're signed in with the same SkyCheck account, and with the same Apple ID (iPhone and iPad) or Google Play account (Android) that you subscribed with. Subscriptions are bought and managed in the store you used, Apple or Google Play.

Cancel or change my subscription

Cancel in the store you subscribed with. Deleting the app or your SkyCheck account doesn't cancel a subscription, so you'll keep being charged until you cancel it there. Cancel before the renewal date, and at least 24 hours before the end of the current period or free trial on Apple.

iPhone and iPad (Apple)

1. Open the Settings app and tap your name.
2. Tap Subscriptions, then SkyCheck.
3. Tap Cancel Subscription (or choose another plan to change it).

You can also go to apps.apple.com/account/subscriptions.

Android (Google Play)

1. Open the Google Play app and tap your profile picture.
2. Tap Payments & subscriptions, then Subscriptions.
3. Tap SkyCheck, then Cancel subscription (or choose another plan to change it).

You can also go to play.google.com/store/account/subscriptions.

Delete your account and data

You can delete your SkyCheck account in the app, or ask us to do it by email if you don't have the app.

In the app

On iPhone, iPad or Android, open Settings › Account and tap Delete account, then confirm.

Without the app

Email support@skycheck.app from the address on your account, or tell us that address in your message. We'll delete the account within 30 days and confirm by email.

What is deleted

• Your account and sign-in details.
• Your drones, spots, flight log and settings.
• Your LAANC records.
• Your marketplace and community content, including listings, posts, comments, messages and photos.
• Your push notification tokens and the location saved for lightning alerts.

What is kept, and for how long

• Reports other members made about you, and our moderation records: up to 2 years.
• Server backups: backups are overwritten within about 30 days.
• Purchase records: Apple and Google keep these under their own policies.

Deleting your account doesn't cancel a subscription. Cancel it in the store you subscribed with (see above) first or afterwards, or you'll keep being charged.

Get a copy of your data

In the app, open Settings › Account and tap Export my data. Or email support@skycheck.app from the address on your account and we'll send you a copy.

I'm not getting notifications

In SkyCheck, open Settings › Alerts & widgets and check that notifications are on for this device. If they are, check your phone's own settings:

• iPhone and iPad: open the Settings app › Notifications › SkyCheck and turn on Allow Notifications.
• Android: open Settings › Apps › SkyCheck › Notifications and turn notifications on. Also check that battery saver isn't restricting SkyCheck in the background.

The forecast says the weather service is busy

SkyCheck tries again automatically in a few minutes, or tap Try again. Your drone's limits and saved spots aren't affected.

Report a post, listing or member

Tap the ••• menu on the post, listing, message or profile and choose Report. We aim to review reports within 24 hours.

Safety

SkyCheck shows weather forecasts, space-weather and satellite estimates, airspace information and limits based on published drone specifications. It is for general information and planning only. It is not an official aviation weather briefing, not an FAA product, and not an authorization to fly anywhere. Verdicts such as "Within your limits" only compare forecast data with the limits you chose; they are not a statement that a flight is safe or legal.